When WordPress 2.7 was released, everyone was happy and excited that it included a new feature called inline comment replies. For most people, it was an answer to prayer, but for others it turned out to be not so great.
What are inline comment replies?

Inline comment replies is a feature that lets you reply to comments on a blog, and have your reply show up directly below the comment you are replying to.
Imagine this scenario: you’re reading an interesting article on one of your favorite topics, and after you finish reading, you decide to read through the comments and see what other people are saying about it. You start going through the comments, and see one towards the top that’s from a guy who has a question about the article. Since you have a lot of experience on the article’s topic, you immediately know the answer to his question and decide to answer it. There’s only one problem – after that guy posted his question, 50 other people posted comments below his. Now, if you were to post a comment in reply to his question, it would be so far away that he probably wouldn’t ever see it. This is a pretty big problem, right?
Enter inline comment replies. Now, if the blog you’re reading has this feature installed, you can simply click “reply” on the guy’s question, type your answer, and your comment will show up right below his (indented a bit so it stands out from all the other comments). Pretty nice, right? Or is it?
The problem
Though this may sound like a great feature, and in fact it is useful most of the time, there is one problem with it. If you have an extremely popular blog that gets tons of comments within seconds of a new article being posted, then everyone is going to want to be one of the first to comment so that their website link is clicked most. Normally, you could only do this if you literally sat on the site and clicked refresh every couple of seconds until a new article showed up, and then typed a comment as fast as you could. However, with inline replies, you can just reply to the first comment on a post, and your reply is displayed right below the first comment.
If the first comment is an actual question, and the reply is an answer to that question, then this is fine. But if the reply is nothing more than a way to get a link to the top of the comment list, then this can become a problem.
The solution?
The obvious solution for this is to simply not use inline comment replies on your blog. However, sometimes it is a nice feature to have on your blog, and you don’t want to give it up. So what do you do?
One thing you can do is manually delete comments that are obviously from people trying to just get to the top of the comment list. The problem with this is the 1) the commenter might wonder where his comment went and get angry at you for deleting it or 2) the comment could actually have some good content in it, but doesn’t have anything to do with the comment it’s in reply to. Deleting it would be removing legitimate content.
Another thing you could do is just move the reply comment to the bottom of the list. The commenter might get annoyed that his comment was moved, but at least he didn’t get away with his scheme.
So now I ask you – do you worry about this on your blog, and if so, how do you prevent it from happening?




April 29, 2009 in 









Oh good – I’m the first person to comment…
It’s crazy that WP just added this now. (another reason you should use LifeType – they added this feature three or four years ago…)
I’ve been meaning to turn it on my blog – that it would be nice to have the threaded comments, it allows for better commenting flow, I think.
And yes, I delete any comment that isn’t relevant to the discussion. I have a couple on my blog that are questionable – they are relevant, but partly advertising, so I have left them. Sometimes I edit the comment to not contain quite so many links…
@Jon Daley: Yes, it is surprising that WordPress just came out with this feature. Well, at least they have it now, right?
I’ve looked into using other CMS’s (like LifeType), but I can never get used to them, and they aren’t ever as slick as WordPress (from my point of view). I’ll keep looking, though.
I’ve gotten a few comments where the commenter’s “name” is something like “Free Business Cards” with a link to a website. I typically keep them, but keep an eye out for any advertising links in the actual comment.
when inline comments comes to tutwow.com?
@lawrence77: I’ve considered using them, but never got around to using the feature (and updating the CSS to support it). Hopefully in the near future I’ll add it.
How do you define “slick”? I expect that I don’t want LifeType to be “slick”, but more functional than that and simply be able to get things done, and for users to be able to do things with LifeType that we never expected. And I think we meet those goals quite nicely.
@Jon Daley: I just think WordPress looks more refined – I’m more of a design guy than backend. But I also think WordPress has a powerful backend too.
Ben, I do have threaded comments enabled, and it has been mixed feelings from day one. Not for the nature of the comment, but how they display. The concept is theoretically good, but I don’t like them visually that much. The ongoing indentation and inline changing color scheme, makes them look unappealing and messy.
The first inline is ok, but when there are two or three threads and the last comment has a tiny field, it’s a sore in the eye for the designer! I have now tried with different css that improves the visual a little, so I am keeping them.
A virtual classmate from 31DBBB and WordPress fan…
@Palma: Actually, if you go into the WordPress “Discussion Settings” page, you can specify how many “levels” of threaded comments you want to allow. This way, once there are so many replies to the same comment, the indentation will stop. Very handy!
Hi,
Everything dynamic and very positively!
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